Why do you have so many light options?
HELIO has multiple light choices for a variety of off-the-grid uses. The flashlight is powerful. The lantern is works well as a task light, covering uses from cooking to reading to assembly. HELIO’s red lantern is for anybody who wants to work at night and preserve night vision: astronomers take note. The flashing light feature can, of course, ensure safety. All these lighting modes are backed by HELIO’s large battery, so they last for a long time—up to a month on a single charge.
Last updated: September 13, 2017 00:27
Why does HELIO has such a large battery?
HELIO has a large battery so that normal users will have a power buffer between themselves and darkness. With HELIO and its large battery capacity, you are never in the dark.
Last updated: September 13, 2017 00:27
How much does HELIO weigh? What are its dimensions?
The product’s current weight is 370 grams, but that could change slightly before we go into production. Its dimensions are 215mm x 57mm x 32mm.
Last updated: September 14, 2017 10:40
Can I charge HELIO with a cable, or is the solar panel the only way to charge it?
It is possible to charge HELIO with a USB cable in addition to the fact that you can charge with the solar panel. When charging over USB, a complete charge can be achieved in about 6 hours.
Last updated: September 14, 2017 21:14
How many times can I charge my phone (or other device) with a fully charged HELIO?
HELIO has 3,170 mAh of USB-out charging capacity. This is enough to charge an iPhone 8 about 1.75 times, a Samsung Galaxy S8 once, a GoPro Hero 4 2.5 times, a 6th generation iPod Touch 3 times, and an iPad Mini 4 to about 60% of its fully charged capacity.
Last updated: September 29, 2017 17:05
Does HELIO work in the rain?
HELIO is designed to be water resistant, and is rated at IP65 for water resistance. This rating is an industry standard for surviving water intrusion testing under 15 minutes of rain, at 12 liters per minute projected against the device.
Last updated: September 29, 2017 17:05
Does HELIO have a warranty?
Makers4Good will warranty against manufacturing defects for one year.
Last updated: September 29, 2017 17:05
If you give away all the profits how do you stay in business?
Makers4Good has great investors and supporters who care about helping those in need more than personal profits. Makers4Good doesn’t need to keep any profits in order to stay in business and to keep providing great products and helping people.
Last updated: September 29, 2017 17:05
What does Makers4Good do with its profits?
For every HELIO purchased, 100% of profits go to provide our lighting products to nonprofit organizations. The specific type of solar lights given to nonprofit partners will vary depending on their individual needs. In some cases, we will give our HELIO solar lights to our nonprofit partners for use in their programs. In other cases, the most effective support will be to provide one of the lower-cost solar lanterns that we sell, and therefore to help a larger number of people. Makers4Good will work with our nonprofit partners to identify and to provide the most useful form of support for each partner’s specific needs.
Last updated: September 29, 2017 17:05
How does this compare with a One-For-One program?
It is the same general idea; you get a great light, and when more people buy our products Makers4Good can provide more products to those in need.
Our investors and supporters want to use 100% of our profits to support charities with our solar products. Our approach also allows us to match the products we give to what a nonprofit needs most. We work with each nonprofit partner to give them the most useful product we can provide.
Last updated: September 29, 2017 17:05
Why are you giving 100% of your profits to charity?
Our goal was to give as much support as possible, and 100% seems to meet that goal.
Last updated: September 29, 2017 17:05
How do I let you know which organization I want my pledge to support?
After the campaign ends, we will send out a survey to all backers and ask which organization you want to support. We will also ask you which color(s) you’d like your HELIO units to be. Finally, this is how we know where to ship your HELIO units, so keep your eyes peeled for this survey!
Last updated: September 29, 2017 17:05
Current Estimated Shipping Date: December 2017
We believe we will begin shipping in December, though the exact date is unknown at this time. Please also note that it is always possible that some delay may occur in manufacturing, in shipping from the factory, etc.
Last Updated At: 11/20/17What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.